Privacy Policy
1. Who We Are
This website is operated by Lisa Long (“we”, “us”, “our”).
We provide psychology services, coaching services, digital resources, and educational content.
If you have any questions about this policy, you can contact us at:
Email: lisa@thelisalong.com
2. What Information We Collect
We may collect and process the following information:
a) Information You Provide Directly
Name
Email address
Any information you submit via contact forms, sign-up forms, questionnaires, or emails
b) Automatically Collected Information
When you use this website, we may automatically collect:
IP address
Browser type and device information
Pages visited and time spent on the site
This data is collected via cookies and analytics tools (see Section 7).
3. How We Use Your Information
We use your information to:
Provide services or respond to enquiries.
Deliver digital downloads or resources you request.
Send email communications (with your consent).
Improve the functionality and performance of the website.
Meet legal, ethical, or professional obligations.
We only collect information that is necessary and relevant.
4. Psychology & Coaching Services
If you engage in psychology or coaching services, additional information may be collected to support the work.
This information is treated as confidential.
Data is stored securely.
Information is used solely for the purpose of providing the agreed service.
We do not share personal or session-related information with third parties unless:
required by law.
there is a serious risk of harm.
you give explicit consent.
5. Email Communications
If you sign up to receive emails or download a resource:
You will receive communications relevant to our services and content.
You can unsubscribe at any time using the link in our emails.
We do not sell or rent your data.
Email communications are managed through a secure email marketing platform.
6. Legal Basis for Processing (GDPR)
Under GDPR, we process personal data on the following lawful bases:
Consent – when you sign up to emails or download resources.
Contract – when providing services you have requested.
Legitimate interest – to operate and improve the website.
Legal obligation – where required.
7. Cookies & Analytics
This website uses cookies and similar technologies to improve your experience.
Cookies may be used to:
understand how visitors use the site.
improve performance and usability.
You can control or disable cookies through your browser settings.
For more details, see Wix’s cookie handling policies.
8. Data Storage & Security
We take reasonable steps to protect your personal data, including:
Secure platforms
Password-protected systems
Limited access to personal information
While no system is completely secure, we take data protection seriously and act responsibly.
9. How Long We Keep Your Data
We keep personal data only for as long as necessary:
Email subscribers: until you unsubscribe
Client records: in line with professional and legal requirements
Enquiry data: for a reasonable period to allow follow-up
You may request deletion of your data at any time, subject to legal or ethical obligations.
10. Your Rights
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent at any time
Lodge a complaint with a data protection authority
To exercise your rights, please contact us via email.
11. Third-Party Services
We may use trusted third-party services to operate this website, such as:
Website hosting
Email marketing platforms
Analytics tools
These providers process data in accordance with their own privacy policies and applicable data protection laws.
12. International Visitors
If you are visiting this site from outside the UK or EU, please note that your data may be processed in countries with different data protection laws.
By using this site, you consent to this processing in line with this policy.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date.
14. Contact
If you have questions about this Privacy Policy or how your data is handled, please contact:
Lisa Long
Email: lisa@thelisalong.com
